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PRIVACY POLICY

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WHO ARE WE?

We, the Academy of Training Centres Ltd (also referred to as “we”, “us”, or “our”) are a registered company in England (Company no. 14331851). Our registered address is Suite 43 Basepoint Business Centre, Little High Street, Shoreham-By-Sea, England, BN43 5EG. We also operate under ‘AoTC’.

Please read this Privacy Policy carefully which explains how we will use personal information about you and the steps we take to ensure your personal information is kept secure and confidential. It should be read together with our Terms and Conditions.

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We take your privacy very seriously. This Policy is designed to help you understand what kind of information we collect in connection with our products and services and how we will process and use this information. In the course of providing you with products and services, we will collect and process information that is commonly known as personal data.

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This Policy sets out your individual rights; we explain these later in the Policy but in summary these rights include your right to know what data is held about you, how this data is processed and how you can place restrictions on the use of your data.

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We will process your personal data in line with:


WHAT IS PERSONAL DATA?

Personal data is information relating to an identified or identifiable natural person. Examples include an individual’s name, age, address, date of birth, their gender and contact details.

Personal data may contain information which is known as special categories of personal data. This may be information relating to an individual’s health, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic and biometric data, or data relating to or sexual orientation.

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PERSONAL DATA WE COLLECT

You may provide us with personal data when completing online contact forms, when you contact us via the telephone, when writing to us directly or where we provide you with paper based forms for completion or we complete a form in conjunction with you.

We will not share your personal data with business partners.

We share personal data with authorised third parties; this is necessary where we are required to do so by law, or where we need to administer our business. Some examples are:

  • Insurers

  • Underwriters

  • Claims handling companies

  • Loss adjusters

  • Insurance brokers

  • Regulators

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We will collect your personal data when you visit our website, where we will collect your unique online electronic identifier; this is commonly known as an IP address.

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We will also collect electronic personal data when you first visit our website where we will place a small text file that is commonly known as a cookie on your computer. Cookies are used to identify visitors and to simplify accessibility, and to monitor visitor behaviour when viewing website content, navigating our website and when using features.

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We may record your communications with us when contacting our customer care, complaints and other customer focused functions. 

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Where we collect data directly from you, we are considered to be the controller of that data, i.e., we are the Data Controller. Where we use third parties to process your data, these parties are known as ‘processors’ of your personal data.  A data processor means the individual or organisation which processes personal data on behalf of the controller.

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A ‘data controller’ means the individual or organisation which, alone or jointly with others, determines the purposes and means of the processing of personal data.

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For the purposes of meeting the Data Protection Act 2018 territorial scope requirements, the United Kingdom is identified as the named territory where the processing of personal data takes place.

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Our website uses HTTPS to help keep information about you secure. However, no data transmission over the internet can be guaranteed to be totally secure. Certain information, for example, your credit card details, is encrypted to minimise the risk of interception during transit. You may complete a registration process when you sign up to use parts of the website. This may include the creation of a username, password and/or other identification information. Any such details should be kept confidential by you and should not be disclosed to or shared with anyone. Where you do disclose any of these details, you are solely responsible for all activities undertaken on the website where they are used. To protect your account, we ask you to choose a strong password to access your information on our website. We cannot guarantee or warrant the security of any information which you send to us, and you do so at your own risk. By using our website you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.

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If you require more information about how we collect personal data and with whom we share data with, please contact our Data Protection Officer by e-mailing vinni.walder@academy-tc.com

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We will use your personal data for the performance of our contract with you, to administer your policy and our business, to respond to any requests from you about services we provide and to process complaints. We will also use your personal data to manage your account and perform statistical analysis on the data we collect. We may send you information about products and services which we think may be of interest to you.

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We may monitor or record your calls, emails, SMS or other communications but we will do so in accordance with GDPR legislation and other applicable law. Monitoring or recording will always be for business purposes, such as for quality control and training to prevent unauthorised use of our telecommunication systems and website, to ensure effective systems operation, and to meet any legal obligation, and/or to prevent or detect crime.

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We will only keep your personal information for the minimum periods required in order to fulfil the relevant purposes set out in this Policy. We are also required to keep certain information in order to comply with our legal and regulatory obligations.

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The retaining of data is necessary where required for contractual and legal purposes or for our legitimate business interests.

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Sometimes we may need to retain your data for longer, for example if we are representing you or defending ourselves in a legal dispute or as required by law or where evidence exists that a future claim may occur.

Please contact our data protection officer if you object to the use of, or you have any questions relating to the use of, your data, the retention of your personal data. Any electronic marketing communications we send you will include clear and concise instructions to follow should you wish to unsubscribe at any time.

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YOUR RIGHTS

Individuals are provided with legal rights governing the use of their personal data. These grant individuals the right to understand what personal data relating to them is held, for what purpose, how it is collected and used, with whom it is shared, where it is located, to object to its processing, to have the data corrected if inaccurate, to take copies of the data and to place restrictions on its processing. Individuals can also request the deletion of their personal data.

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These rights are known as Individual Rights under the Data Protection Act 2018. The following list details these rights:

  • The right to be informed about the personal data being processed

  • The right of access to your personal data

  • The right to object to the processing of your personal data

  • The right to restrict the processing of your personal data

  • The right to rectification of your personal data

  • The right to erasure of your personal data

  • The right to data portability (to receive an electronic copy of your personal data)

  • Rights relating to automated decision making including profiling

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Individuals can exercise their Individual Rights at any time. We will not charge a fee to process these requests, however if your request is considered to be repetitive, wholly unfounded or excessive, we are entitled to charge a reasonable administration fee.

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In exercising your Individual Rights, you should understand that in some situations we may be unable to fully meet your request, for example if you make a request for us to delete all your personal data, we may be required to retain some data for taxation, prevention of crime and for regulatory and other statutory purposes.

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You should understand that when exercising your rights, a substantial public or vital interest may take precedence over any request you make. In addition, where these interests apply, we are required by law to grant access to this data for law enforcement.
 

PROTECTING YOUR DATA

We will take all appropriate technical and organisational steps to protect the confidentiality, integrity, availability and authenticity of your data, including when sharing your data within our company and authorised third parties.

 

DATA PROTECTION OFFICER

To comply with our legal obligations and to ensure data privacy and protection has appropriate focus within our organisation we have a Data Protection Officer who reports to our senior management team. The Data Protection Officer’s contact details are as follows: vinni.walder@academy-tc.com


COMPLAINTS

If you are dissatisfied with any aspect of the way in which we process your personal data please contact vwalder@academy-tc.com. You also have the right to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office(ICO). The ICO may be contacted via its website which is https://ico.org.uk/concerns/, by live chat or by calling their helpline on 0303 123 1113.


CONTACT US

If you have any questions regarding this Policy, the use of your data or your Individual Rights please contact our data protection officer at Suite 43 Basepoint Business Centre, Little High Street, Shoreham-By-Sea, England, BN43 5EG or by e-mailing vinni.walder@academy-tc.com or by telephoning 020 3744 7323


CHANGES TO THIS POLICY

We reserve the right to amend or modify this Privacy Policy at any time and any changes will be published on the website. The date of the most recent revision will appear on this page. If you do not agree with any changes please do not continue to use the website.

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COOKIES

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

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How We Use Cookies

We use cookies for various reasons detailed below. In most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

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Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Please note that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. It is recommended that you do not disable cookies.

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The Cookies We Set

If you create an account with us then we will use cookies for the management of the sign up process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

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Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

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For more information on Google Analytics cookies, see the official Google Analytics page.

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More Information

If you are still looking for more information then you can contact us through one of our preferred contact methods. 

 

Email: admin@academy-tc.com


Last updated May 2023

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