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Retail CPD

The retail sector is going through a prolonged period of big changes. Factors such as changing consumer behaviour, increased internet shopping and challenging economic conditions are changing the way retailers operate and engage with their customers. The pandemic has added to these challenges accelerating trends such as increased online shopping and adding economic challenges.

Key figures

  • Retail sector economic output was £97.0 billion in 2020, 5.2% of the UK’s total economic output.

  • There were 3.0 million jobs in the retail sector in 2019.

  • There were 310,000 retail businesses as of 1 January 2020

  • In 2020, retail sales in the Great Britain were worth £437 billion

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